Warranty and Returns
If you've placed your order with with Ceiling Fans Direct, please read our information about warranty and returns below.
1. Do the products you sell come with warranty?
All products we sell come with a minimum 12 month warranty, unless otherwise stated such as in the case of complimentary products such as free globes.
A lot of our products come with in-home warranties, such as ceiling fans and these warranties are offered by the manufacturer. This means that should you have issues with your fan the manufacturer can arrange for a service agent to come out to you and repair or replace the fan which can save you additional electrician costs. Some conditions do apply and are outlined in the warranty documents supplied with your ceiling fan.
PLEASE NOTE: It is a requirement by law in Australia that all 240V hard-wired electrical products (with the exception of DIY type products) must be installed by a licensed electrical contractor. Failure to do so will void any product warranties. In addition, any repair, alteration or tampering of the product without the approval of Ceiling Fans Direct or the manufacturer will also void your warranty.
Some products we sell are DIY and can be installed without the need of an electrician. The warranty does not cover the incorrect installation, normal wear and tear, damage through incorrect use or power fluctuations. The warranty information listed above is in addition to any statutory rights to which you may be entitled under the Competition and Consumer Act 2010.
Please be advised that all warranties are valid within Australia ONLY.
2. I have a faulty product, what do I do now?
Most all our ceiling fans come with an In-Home Warranty (unless otherwise stated). An in-home warranty means if there is a fault with the ceiling fan you can either contact us directly or contact the relevant manufacturer to arrange for an in home warranty service. Details about our ceiling fan in-home warranties can also be found in the warranty info inside the fan box or product page.
If you have a fault with something other then a ceiling fan, the faulty product in most cases will need to be returned to us. Please contact us prior to sending back any items so that we are able to assist you with the correct course of action.
On arrival we may need to test the product to ascertain the nature of the fault.
Depending on if the fault constitutes a minor or major fault you may be entitled to either a refund, repair or replacement.
In the event of a refund please allow 72hours to process the refund. The amount refunded will be reimbursed back to your original payment method.
3. Can I return a product purchased online?
Yes, at Ceiling Fans Direct we want to make it easy for customers to do business with us which is why we offer a 30 Day Money Back Guarantee.
The Ceiling Fans Direct 30 Day Money Back Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.
We are happy to accept returns if you change your mind or the product is not suitable. We can accept products returned to us within 30 days from the receipt of your item. The goods must be in original, unused condition. On receipt of the product(s) we will provide you with a refund back via the original payment method.
Although some of our products may be shipped for free on return of these products our actual delivery costs will be deducted from the refund. Insurance cannot be refunded.
If you would like to return a product purchased from us and it is inside the 30 day returns policy please send us an email HERE and we will provide you with a return authority and the necessary information. Please include that number with the goods you are returning to us.
If you have changed your mind and would like to return your order, Ceiling Fans Direct may offer you either a exchange or refund provided the following conditions are met
- You have a valid Ceiling Fans Direct Tax Invoice
- The product(s) are in original undamaged packaging, including all instruction manuals and accessories
- The product(s) have not been installed, used or altered
- The refund or exchange is sought within 30 days of invoice date or date of dispatch
- The product(s) would need to be returned to their place of purchase, any cost associated with returning the goods would be at the consumers expense
- Is not subject to the exclusions listed in this policy.
Please note that any refund given would be less original postage/insurance costs. (In the event that your goods were shipped for free the actual postage amount would be deducted from the refund).
Where a refund is sought for your purchase the refund will be given using your original payment method. Please be advised that any third-party costs such as credit card surcharges and transit insurance paid are non-refundable.
If your product is older than 30 days but you have changed your mind and would like to return it Ceiling Fans Direct is still here to help. Provided it means the above conditions and the product has not been discontinued, installed and is still in it’s original packaging we may offer you a 12 month in store credit voucher. The credit voucher will compromise of the original purchase price of the item(s) minus the delivery fee. Although some products may be shipped for free on return of these products our actual delivery costs will be deducted from the store credit. Insurance cannot be refunded.
The issuing of this credit note will be at the discretion of Ceiling Fans Direct.
4. How do I return an item bought from Ceiling Fans Direct
If you would like to return a product purchased form us and it is inside the 30 day returns policy please send us an email HERE and we will provide you with a return authority and information. Please include that number with the goods you are returning to us.