Warranty and Returns
For information about Ceiling Fans Direct Returns and Warranty information, please follow the links below:
Warranty Info:
Do the products you sell come with a warranty?
Yes, all products we sell come with a minimum 12-month warranty (unless otherwise stated in cases such as complimentary globes).
A lot of our products come with an In-Home Warranty, such as ceiling fans. This means that should you have any issues/faults with the product after it has been installed, the manufacturer can arrange for a service agent to attend the site and repair or replace the product, which can save you additional electrician costs. Some conditions do apply and are outlined in the warranty documents supplied with your ceiling fans.
PLEASE NOTE: It is a requirement by law in Australia that all 240V hard-wired electrical products (with the exception of DIY products) must be installed by a licensed electrical contractor. Failure to do so will void any product warranties. In addition, any repair, alteration, or tampering of the product without the approval of Ceiling Fans Direct or the manufacturer will also void your warranty.
Some products we sell are DIY and can be installed without the need for an electrician. The warranty does not cover incorrect installation, normal wear, and tear, damage through incorrect use, or power fluctuations.
The warranty information listed above is in addition to any statutory rights, to which you may be entitled under the Competition and Consumer Act 2010.
Please be advised that all warranties are valid within Australia ONLY.
I have a faulty product, what do I do now?
Most all our ceiling fans come with an In-Home Warranty (unless otherwise stated). Details about our ceiling fan in-home warranties can also be found in the warranty info inside the fan box or product page. When claiming a warranty, please have your original order/invoice number, a brief description of the fault, and if relevant, any images which may assist us in diagnosing the problem. With this information, we can assist you with the best solution.
If you have a fault with something other than a ceiling fan, the faulty product in most cases will need to be returned to us. Please contact us prior to sending back any items so that we are able to assist you with the correct course of action. On arrival, we may need to test the product to ascertain the nature of the fault.
Depending on the nature of the fault, under Australian Consumer Law, you may be entitled to a refund, repair, or replacement.
In the event of a refund, please allow us 72 hours to process the refund, and the refunded amount will be reimbursed back to your original payment method.
Returns Info:
30-Day Returns Policy
At Ceiling Fans Direct, we understand that sometimes purchases don't work out as expected. If you change your mind about your purchase, you can return it within 30 days of your invoice date - no worries!
What You Need to Return an Item
For your return to be processed and authorised, you must meet all of these requirements:
- Present your original invoice or order number
- Request the return within 30 days of the invoice date
- Items must be unused, uninstalled, and in resellable "as-new" condition
How Returns Work
Getting Approval: All returns require prior authorisation from Ceiling Fans Direct before sending anything back. Once we approve your return, the item must be shipped within 10 business days - late returns won't be accepted unless an extension has been authorised in writing.
Return Shipping: You're responsible for shipping costs to return the product to our warehouse at:
Ceiling Fans Direct
10 Overlord Place
Acacia Ridge, QLD 4110
How to Start Your Return: Log into your account, go to "All Orders," find your order, and click "Return Item" to submit your return request.
Important: Don't send anything back without approval first - unauthorised returns won't be accepted.
Your Refund Options
Choose the option that works best for you:
Option 1: Store Credit Voucher
• Receive credit for the full purchase price
• We deduct transit insurance, credit card surcharges, and actual shipping costs we paid
• Valid for 3 years
Option 2: Cash Refund
• 20% restocking fee applies
• We deduct transit insurance, credit card surcharges, and actual shipping costs we paid
• Refunded to your original payment method
Items That Can't Be Returned
Product Types:
• Special order or custom-made products
• Clearance items
• Discontinued items
• Complementary products
• Gift vouchers
Quality Check Before Installation
Always inspect your purchase for cosmetic defects before installation. Report any issues within the 30-day return period - once installed, cosmetic issues aren't covered under warranty.
*Our returns policy applies to all purchases from Ceiling Fans Direct and is in addition to your statutory rights under Australian Consumer Law.
Quality Check Before Installation
If you're collecting your order from us, please pick it up within 10 business days of being notified it's ready. If you don't collect it within this timeframe, we'll return it to stock and issue you a credit voucher (provided the item meets our return criteria).