1. How will my order be shipped?
We ship most of our orders via Australia Post eParcel, but we do use other carriers from time to time. To ensure your goods arrive safe and sound, all packages have a tracking number on them and for added security. For AusPost a signature must be provided at the time of delivery by anyone at the delivery address. In the event that there is no one at the premises, a calling card will be left by the Australia Post contractor and you will then have the option to collect your delivery from your local Post Office. We suggest keeping an eye on the tracking data as this will tell you approximately when to expect your delivery. Please note that we do not have any control over carrier processes and these processes may differ between carriers and can change without prior notice.
On the occasion, we may need to send your order out via a Courier, due to their size or location. In situations such as this, we will email you to advise delivery details.
Ceiling Fans Direct uses a network of warehouses throughout Australia to ensure the quickest possible delivery. This means that sometimes you may receive multiple deliveries for one order.
2. Is Transit Insurance required?
At Ceiling Fans Direct, we ship goods all over Australia. We do try our very best to ensure that your goods arrive safely and securely. However, while in Australia Post's network, accidents do sometimes occur. As Australia Post is a common carrier, we offer our customers the option to have transit cover on their shipment, just in case, there are any problems with the delivery. Transit cover is entirely optional and can be unselected during checkout. This insurance covers your order for any loss or damage while with Australia Post. Please also note that any damage or loss claims must be made within 14 days of receiving your order.
3. I have just placed my order, how long until I get it?
Most orders are shipped from our Brisbane warehouse within 1-5 business days from when the payment on your order has cleared.
Product dispatch times may vary and are available on each product page so that you know the approximate dispatch time.
From there, your order will leave our warehouse via Australia Post. Australia is a pretty big place and deliveries can take up to 10 business days or more, especially if you are in a remote location.
Below are some approximate delivery times for major metro areas.
Sydney – approximately 3-5 business days
Melbourne – approximately 5-7 business days
Perth – approximately 8-10 business days
If you require a more accurate delivery time, please feel free to contact us and we can provide you with a better estimate based on your location.
Please note: Orders are not collected on Weekends or QLD public holidays.
4. I am in a rush, can I get it faster?
In some cases, we can send your order via Australia Post's Express Post Network. However, this can be quite costly due to the size and weight of the product(s). We encourage you to where possible, please plan ahead to allow enough time to get your order.
If you are requiring a quicker delivery, please contact us HERE and we will be happy to help.
5. How can I track my order?
Once we ship your order, you will be emailed a tracking number from Australia Post. Alternatively, you can also log into your Ceiling Fans Direct "Dashboard" page where you can monitor the status of your order. Sometimes the tracking information can take up to 24 hours to be updated on Australia Post's website. If you require more information, you can also contact Australia Post on 13 76 78.
6. When will my order be delivered?
Orders dispatched via Australia Post eParcel will generally be delivered between the hours of 8:30 AM and 5:30 PM, Monday - Friday (excluding Public Holidays). Sometimes during peak periods, such as Christmas, deliveries can take place on a Saturday.
Australia Post, unfortunately, isn't able to provide us with a time of the day that your order will be delivered. We suggest calling Australia Post on 13 76 78 if you wish to enquire about the exact delivery date/time.
7. Can I pick up my order?
Yes, you can! During checkout simply select pick-up as your preferred shipping option. We will then email you when your order is ready for collection. Pick-ups are available from our ACACIA RIDGE Warehouse.
8. What if I am missing items from my order?
We do our very best to ensure that every order we send out is perfect, however, as we employ real people and not robots in our warehouse, sometimes things may get missed. If you happen to have any issues with your order, you will need to let us know within 30 days so that we can take action. Unfortunately, we are not able to accept any claims for missing items outside of this 30-day period.