1. How will my order be shipped?
We ship most of our orders via Australia Post eParcel. Each order we send also has tracking information so that you can always keep tabs on it. For added security all orders must be signed for at the point of delivery. In the event that there is no one at the premises Australia Post will leave a calling card. You will then have the option to collect your delivery from your local Post Office. We suggest keeping an eye on the tracking data as this will tell you approximately when to expect your delivery. On occasion we may need to send your order out via a Courier to your location. In situations such as this we will advise you. Ceiling Fans Direct uses a network of warehouses throughout Australia to ensure the quickest possible delivery. This means that sometimes you might receive multiple deliveries.
2. Is Transit Insurance required?
At Ceiling Fans Direct we ship goods all over Australia. We do try our very best to ensure that they arrive to you safe and sound. However, while in Australia Post's network accidents do sometimes occur. As Australia Post is a common carrier we offer our customers the option to have transit cover on their shipment just in case there is any problems with the delivery. Transit cover is entirely optional and can be unselected during checkout. This insurance covers your order for any loss or damage while with Australia Post. Please also note that any damage or loss claims must be made within 14 Days of receiving your order.
3. I have just placed my order, how long until I get it?
Most orders are shipped from our Brisbane warehouse within 1-5 business days from when the payment on your order has cleared.
Product dispatch times may vary and are available on each product page so that you know the approximate dispatch time.
From there your order will leave our warehouse via Australia Post. As Australia is a pretty large place, delivery can take up to 10 business days to deliver your order if you are in a remote location.
Below are some approximate delivery times for major metro areas.
Sydney – approximately 2-3 business days
Melbourne – approximately 3-4 business days
Perth – approximately 6-8 business days
If you require a more accurate delivery time, please feel free to contact us and we can provide you with a better estimate based on your location.
Orders are not collected on Weekends or QLD public holidays.
4. I am in a rush, can I get it faster?
In some cases we can send your order via Australia Post's Express Post Network. However, this can be quite costly due to the size and weight of the products. We encourage you to where possible plan ahead to allow enough time to get your order.
If you are requiring a quicker delivery please contact us HERE and we will be happy to help.
5. Can I track my order during transit?
Once we ship your order you will be emailed a tracking number from Australia Post. You will be able to then start to track your order. You can also log into your Ceiling Fans Direct "Dashboard" page were you can monitor the status of your order. Sometimes tracking information can take up to 24 hours to be updated on Australia Post's website. You can also contact them on 13 76 78 if you need further information.
6. When does Australia Post normally deliver?
Orders dispatched via Australia Post eParcel will generally be delivered between the hours of 8:30am and 5:30pm, Monday - Friday (excluding Public Holidays) Sometimes during peak periods such as Christmas, deliveries can take place on a Saturday. Australia Post unfortunately can't give us a time of day that your order will be delivered. We suggest calling Australia Post on 13 76 78 if you need further information about the exact delivery date/time.
7. Can I pick up my order?
Yes you can. During checkout simply select pick-ups as your preferred shipping option. We will then email you when your order is ready for collection. Pick-up available from our ACACIA RIDGE Warehouse.
8. What if I am missing items from my order?
We do our very best to ensure that every order we send out is perfect however, as we employ real people and not robots in our warehouse sometimes things may get missed. If you happen to have any issues with your order you will need to let us know within 30 days so that we can take action. Unfortunately we are not able to accept any claims for missing items outside of this 30 day period.