N. KASINGER (QLD)
04 February 2020
Exceptional service. We purchased a ceiling fan from Fans Direct for an unusually high ceiling (7mt pitch) I phoned the company and spoke with Tom. Fan arrived and the electrician said even with the longest pole to suit the fan it would still be too high to work efficiently, so, I phoned Fans Direct, ask to speak toTom, told him what the electrician said, so I went with wall fans. I paid for the wall fans and within 30minutes I had received a parcel return label from Fans Direct paid $23, my husband took it to Australia post and off it went. The new fans arrived within 2 days. Tom sent an email saying the fan had arrived back to them and the money had been credited back into my account, yes and there it was. This all went like a well oiled machine. Hats off to Fans Direct and Tom. Any staff member I spoke to was polite, helpful and friendly.